System administration
Active Directory, Microsoft 365, Windows & Windows Server, Group Policy, and day-to-day IT asset management.
100+ End-Users Supported
Dubai, UAE
Muhammed Zanhal - IT Support
Engineer in Dubai, UAE
Muhammed Zanhal is an IT Support Engineer based in Dubai, United Arab Emirates, with professional experience across IT infrastructure, systems administration, networking, cybersecurity, Microsoft 365, Active Directory, technical support, VoIP, surveillance systems, access control, and IT automation.
- Full name
- Muhammed Zanhal
- Role
- IT Support Engineer
- Company
- Crystal Gallery, Dubai, UAE (since May 2025)
- Based in
- Dubai, United Arab Emirates
- Education
- BCA, Pondicherry University
- Career goal
- Cloud Engineer
100+
Users supported
80+
Endpoints managed
40+
IP phones deployed
90%
Fewer manual checks
About
Who is Muhammed Zanhal?
Muhammed Zanhal is an IT Support Engineer and technology professional based in Dubai, UAE. He currently works as an IT Support Engineer at Crystal Gallery in Dubai, where he supports business users and manages a wide range of IT infrastructure and systems. His current experience includes supporting 100+ users, maintaining endpoints and network infrastructure, administering Microsoft 365 and Active Directory, managing network and security equipment, configuring IP telephony, supporting CCTV and biometric systems, and developing PowerShell-based automation solutions. Alongside his IT career, Muhammed Zanhal has a professional background in web development and digital solutions. He has worked as a Web Developer and Full-stack Developer and has designed and developed websites for businesses and organizations across different industries. His professional profile combines IT support, infrastructure management, systems administration, networking, cybersecurity, automation, web development, and custom digital solutions.
Current role
IT Support Engineer, Crystal Gallery
Crystal Gallery - Dubai, UAE
Maintaining 80+ desktops and laptops, 20+ printers, access points, routers and switches for 100+ users
Systems administration
- Microsoft 365 & Active Directory
- User provisioning & deprovisioning
- License & access policy management
Networking & security
- Fortinet, Cisco Meraki, Ubiquiti
- LAN/WAN, DHCP, DNS, VPN
- Firewall & intrusion prevention
VoIP & communication
- 40+ Grandstream IP phones
- SIP trunking & call routing
- PABX & IVR configuration
CCTV & access control
- Hikvision CCTV, DVR/NVR
- ZKTeco biometric enrollment
- HR/payroll system integration
Backup & continuity
- Scheduled backups & monitoring
- Restoration testing
- Business continuity planning
Specialized equipment
- Vitro laser machines
- Waterjet machines
- Graphics plotters
Core expertise
Infrastructure, security and support - end to end
Networking & cybersecurity
Multi-vendor network troubleshooting and endpoint security across business-critical environments.
Technical support
Hardware, software and remote troubleshooting across desktops, printers, and specialized production equipment.
VoIP & physical security
IP telephony, CCTV and biometric access control configured and maintained for daily business operations.
IT automation
PowerShell scripting used to monitor systems, audit compliance, and cut down repetitive administrative work.
Backup & recovery
Scheduled backups, restoration testing and business continuity planning to keep operations resilient.
Education & certifications
Foundations
Bachelor of Computer Applications
Graduated First Class, with a focus on programming, database management and software development.
HSC - Computer Science
Fortinet Certified Fundamentals in Cybersecurity (FCF)
AWS Online Conference Certification
Microsoft Office
Languages
Working across a multilingual environment
English FULL PROFESSIONAL
Malayalam NATIVE
Hindi LIMITED WORKING
Tamil LIMITED WORKING
Arabic LIMITED WORKING
Hiring for an IT support or infrastructure role?
Available for IT Support, Systems Administration and Network Support opportunities in the UAE, plus select freelance web projects.